Service Request

Our maintenance technicians will schedule service according to priority: Emergency, Urgent and Routine which are defined further down on this page.

Routine service requests

 

Emergency and Urgent service requests

  • Call the Maintenance office at 732-408-1651. Do not submit online.

 

Authorization to Enter Information

At lease signing, all residents are given the option of signing the "Release to Enter" form, which authorizes service requests to be performed without the resident or a designated representative being at home while the requested work is completed. By signing, residents also further agree to isolate any pets to a room in the home that will not be accessed by the maintenance personnel. If a resident chooses to refrain from signing the "Authorization to Enter" form, a time to perform the maintenance request will be scheduled by the Service Request Administrator.

Understanding Routine, Urgent, & Emergency Requests

Routine

  • Dishwasher not working properly
  • Light inoperative
  • Burner or stove inoperative
  • Dripping Faucet
  • Cracked window
  • Sticky Lock
  • Screen or door seal torn
  • Non-functioning commode where there is more than one bathroom
  • HVAC unit inoperative when temperature is above 50 degrees
  • Slow drains
Routine Maintenance

Urgent

  • Refrigerator inoperative
  • Stove inoperative
  • Non-functioning commode where there are at least two commodes in the home
  • Heating unit inoperative
  • Lockout
Urgent Maintenance

Emergency

  • Dishwasher sparking
  • Switch or outlet sparking
  • Gas leak
  • Water line break
  • Roof leak
  • Broken window
  • Entry door or entry door lock inoperative
  • Non-functioning commode where only one bathroom exists in the home
Emergency Maintenance